Six months have passed since California’s COVID-19 shelter-in-place order went into effect. During this entire time, we at Ravenswood Family Health Network have continued to deliver essential health care services in our communities. Since MayView Community Health Center became a member of Ravenswood Family Health Network in April 2020, we have pivoted to share our combined wealth of expertise—greatly facilitating our ability to respond to this crisis.
We serve communities who are at high-risk for COVID-19, including patients who are low-income, identify as racial or ethnic minorities, and/or have chronic health conditions. Understanding this, our staff on the front lines have risen to the challenge with grace, courage, and compassion.
Our clinics have implemented many measures to ensure that our patients, providers, and support staff are as safe as possible. We have created careful strategies for minimizing risk of COVID exposure, such as screening all patients, staff, and visitors before entry into our clinics, offering telehealth visits, creating drive-through dental appointments for our youngest dental patients, and dispensing prescriptions from our parking lot. We began offering COVID-19 testing for our symptomatic patients in March, and now test our asymptomatic patients who are essential workers plus any patient who wants to be tested.We are excited to share that amidst our efforts to deal with the COVID-19 pandemic, we were able to transition to a new electronic health records (EHR) system called Epic. On July 14, 2020, after a year-long planning process, we successfully transitioned to Epic from our old EHR system. We expect this transition to improve our provider’s efficiency and allow us to better coordinate care with our external health care partners, including specialists, who also use Epic and shorten response time in Emergency Rooms or at Hospital Admissions because records, lab results, and medication lists will be available.
We continue to support our communities by providing culturally sensitive, integrated primary and preventive health care, regardless of ability to pay or immigration status. We also are grateful for our partner agencies who are working with us to address the food, housing, material, and educational needs of our shared clients. We would like to thank you in advance for your generosity and support. Together, we can make a difference in the lives of our neighbors, ensuring that everyone has access to high quality health care.
Fall 2020 Newsletter (PDF)