Medical Scribe

Job Category : Medical Scribe
Job Location: MayView Campus

The bilingual Medical Scribe assists the provider with medical documentation to increase the efficiency and productivity of the clinical visit and will communicate, translate, and interpret with patients and providers in Spanish


POSITION TITLE:Medical Scribe, bilingual Spanish/English

FLSA Status: Non-Exempt

REPORTS TO: Clinic Site Manager

ORGANIZATION: Ravenswood Family Health Center’s mission is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.


The Medical Scribe assists the provider with medical documentation to increase the efficiency and productivity of the clinical visit. The Medical Scribe documents each patient’s symptoms, history (HPI), physical exam and diagnosis in the electronic health record (EHR), and dictated or written information for the treatment of patients. The Medical Scribe does not provide direct patient care and follows local, state, and federal guidelines in an interdependent role in assisting clinical and front office staff. The bilingual Medical Scribe will communicate, translate and interpret with patients and providers in Spanish.


To be performed in accordance with RFHN Policies and Procedures

  • Reviews charts with the provider prior to patient visits to identify preventive care to be addressed during the visit.
  • Documents the history and physical exam findings during the patient visit as communicated in the patient and provider encounter.
  • Documents all procedures performed by the provider or clinical staff in the EHR.
  • Uses templates and work-flow documentation tools effectively to ensure that encounters are completely documented as well as enabling the collection of data for statistical reports.
  • Transcribes the consultations and discussions between family members and the provider.
  • Enters the results of labs, x-rays, or other evaluations into the EHR.
  • Monitors the progress to completion of the patient’s work-up data to support the provider’s decisions regarding the treatment plan.
  • Documents confirmed diagnoses as well as follow up instructions and prescriptions, as dictated by the clinician.
  • Facilitates the consistent and complete use of PHQ9 or PHQA, drug alcohol tobacco brief screen, and any other screenings assigned to medical scribes.
  • Facilitates medication reconciliation.
  • Distributes “Reach out and Read” books.
  • Completes documentation on the patient record by end of regular scheduled work hours.
  • Adheres to the scope of the role of medical scribe when documenting the patient’s response to the provider’s questions:
    • Collects patient HPI data only while the provider is in the room, except for screening tools.
    • Documents patient history as obtained by the provider; history is not taken independently.
    • Documents the review of systems independently and records patient responses to provider questions.
  • Completes documentation of the physical exam, assessment and plan with the direction of the provider. The medical scribe role responsibilities do not include or permit medical decision-making.
  • Seeks clarification on details of the physical exam as needed and verifies they are choosing the correct assessment as it relates to lab, diagnostic tests, referrals, procedures and other orders. They will review the chart completely with the provider. Ensures that correct billing codes are applied before submission of the record.
  • Addresses immunization and health maintenance screening gaps in care under the direction of the provider.
  • Medical scribes may not interpret lab results or explain lab results to a patient.
  • Completes medication reconciliation and may prepare orders for the provider to send to the pharmacy.
  • Schedules follow-up, lab, and vaccine appointments for patients at the request of the provider.
  • Drafts letters for patients under the express direction and on behalf of the provider for work/school excuse, surgery, and dental clearance, etc.
  • Responds to in-basket tasks including refill requests, lab results follow up and patient calls only at the request of the provider and only in the capacity to order requested labs, referrals, pass along instructions, or schedule lab or follow-up appointments per the provider.
  • Translates or interprets for patients or patient’s family members present.


  • High School Diploma or equivalent (GED) required.
  • Bilingual Spanish/English proficiency required.
  • Working knowledge of medical terminology, anatomy, physiology required.
  • Coursework or degree in health sciences preferred.
  • One-year experience working in a healthcare setting; medical scribe experience in primary care strongly preferred.
  • Excellent interpersonal, oral and written communication skills.
  • Strong organizational, problem-solving, and analytical skills; able to manage competing priorities and workflow.  Proficient in data entry and Microsoft Office programs; experience with Epic electronic health record preferred.
  • Able to travel to all clinic locations and work flexible hours that may include evenings and Saturdays.
  • Current California drivers’ license and proof of auto insurance required.
  • Current Basic Life Support (BLS) certification.
  • Keyboard skills 55 WPM or greater.

Qualified applicants, please submit resume to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to 650.321.8576.

Note:  Only qualified applicants will be contacted.  Please do NOT contact HR to ask for the status of your resume as those calls will not be returned.


About Us

Ravenswood Family Health Network is a federally qualified health center headquartered in the low-income East Palo Alto area of San Mateo County. Ravenswood sites are Federal Tort Claims Act (FTCA) deemed facilities. Ravenswood is a 501 (c)3 non-profit community-based Federally Qualified Health Center (FQHC).

Main Locations

Ravenswood Family Health Center 
1885 Bay Road, East Palo Alto, CA 94303

Ravenswood Family Dentistry
1807 Bay Road, East Palo Alto, CA 94303

MayView Sunnyvale Clinic
785 Morse Avenue, Sunnyvale, CA 94085-3010

MayView Mountain View Clinic
900 Miramonte Avenue, 2nd Floor, Mountain View, CA 94040

MayView Palo Alto Clinic
270 Grant Avenue, Palo Alto, CA 94306