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Patient Services Assistant

The bilingual Spanish/English or Tongan/English Patient Services Assistant (PSA) schedules appointments for patients, helps patients with completing registration and consent for treatment forms, verifies financial eligibility for sliding fees, answers incoming calls, keeps the lobby area tidy, and works with team members to provide excellent customer service.  During COVID, a PSA will be specifically assigned to support the COVID testing team, which may include working outdoors.

POSITION SUMMARY            

The Patient Services Assistant (PSA) schedules appointments for patients, helps patients with completing registration and consent for treatment forms, verifies financial eligibility for sliding fees, answers incoming calls, keeps the lobby area tidy, and works with team members to provide excellent customer service.  The PSA also provides backup support for the Call Center and provides interpretation services as needed. This is a highly confidential position requiring mature judgment and compliance with HIPPA, audit requirements, and other regulations.

DUTIES AND RESPONSIBILITIES

To be performed in accordance with RFHN Policies and Procedures

  • Greet and check-in patients.
  • Schedule patient appointments.
  • Screen new patients for clinic registration.
  • Determine patient’s chief complaint and assist clinical staff to take information.
  • Provide patient registration support for special programs such as flu clinics and COVID-19 testing.
  • Maintain patient confidentiality.
  • Maintain and update patient data accurately.
  • Use and enforce the use of Standard Precautions as required by RFHN policy.
  • Promote effective communication, collaboration and teamwork among providers, staff, patients, RFHN departments, County behavioral and recovery services, and our community partners to ensure optimal patient care in a timely manner.
  • Demonstrated experience working effectively with culturally, linguistically, and economically diverse clients and clinic staff.
  • Performs other related duties as required and assigned.

QUALIFICATIONS

  • High School diploma or GED required.
  • Bilingual Spanish/English or Tongan/English proficiency required.
  • Basic Life Support certification required.
  • One year of experience working in health care setting strongly preferred.
  • Current California drivers’ license and ability to travel between clinics preferred.
  • Excellent customer service skills.
  • Computer literate in a Windows-based environment.  Reliable, organized, accurate and detail-oriented.
  • Able to understand and carry out oral and written instructions; to maintain complex records and files; and to meet and deal effectively with the public.
  • Able to successfully work and interact with all departments throughout the organization.

Qualified applicants, please submit resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Job Category : Patient Services Assistant
Job Location: All

About Us

Ravenswood Family Health Network is a federally qualified health center headquartered in the low-income East Palo Alto area of San Mateo County. Ravenswood sites are Federal Tort Claims Act (FTCA) deemed facilities. Ravenswood is a 501 (c)3 non-profit community-based Federally Qualified Health Center (FQHC).

Main Locations

Ravenswood Family Health Center 
1885 Bay Road, East Palo Alto, CA 94303

Ravenswood Family Dentistry
1807 Bay Road, East Palo Alto, CA 94303

MayView Sunnyvale Clinic
785 Morse Avenue, Sunnyvale, CA 94085-3010

MayView Mountain View Clinic
900 Miramonte Avenue, 2nd Floor, Mountain View, CA 94040

MayView Palo Alto Clinic
270 Grant Avenue, Palo Alto, CA 94306

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